EMS (Express) usually takes around 2-6 business days.
Airmail and International ePacket (Standard) usually take around 6-9 business days
SAL (Economy) usually takes 2-6 weeks.
All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. 99japan does not offer any guarantee on the shipping lead times listed during checkout when you place your order.
Note: The shipping time is not the fulfillment time for an order! The shipping time refers to the time the item usually needs to reach you once it is handed over to the forwarding agent and is not included in the execution time within our facilities. The forwarding agent is Japan Post and a local postal service when the package reaches the country of destination.
Our credit card payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.
We also serve our payment pages securely using Transport Layer Security (TLS) so that all communication uses the security of HTTPS. We actually serve all of our pages using TLS so that your privacy is maintained. This type of payment integration allows us to securely transmit your information directly without it passing through any insecure servers.
The item you want to get a refund for should respect some conditions:
Our refund policy stipulates that a refund will be made only when a product is damaged or defected upon arrival. The customer needs to (1) notify us within seven days of the package arrival and (2) provide pictures or a video of the damaged product.
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