Frequently Asked Questions

SHOPPING INFORMATION

We do ship everywhere.

EMS (Express) usually takes around 2-6 business days.

Airmail and International ePacket (Standard) usually take around 6-9 business days

SAL (Economy) usually takes 2-6 weeks.

All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. 99japan does not offer any guarantee on the shipping lead times listed during checkout when you place your order.

Note: The shipping time is not the fulfillment time for an order! The shipping time refers to the time the item usually needs to reach you once it is handed over to the forwarding agent and is not included in the execution time within our facilities. The forwarding agent is Japan Post and a local postal service when the package reaches the country of destination.

Want to know what your shipping costs will be? Simply add items to your cart, then use our shipping calculator to see your shipping options!

– Normal: 6-14 business days no tracking

– Fast: 2-10 business days + tracking

– Express: 1-3 business days + tracking

Free shipping isn’t available. We ship at the same price as Japan post does.

PAYMENT INFORMATION

We accept $USD and cryptocurrencies: Bitcoin, Bitcoin Cash, Ethereum, Litecoin.

Pay at checkout by following the instructions

Our credit card payment processor, Stripe, has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

We also serve our payment pages securely using Transport Layer Security (TLS) so that all communication uses the security of HTTPS. We actually serve all of our pages using TLS so that your privacy is maintained. This type of payment integration allows us to securely transmit your information directly without it passing through any insecure servers.

REFUND

Well, it depends on the status of the order, if it has already been ship we won’t be able to change the type or amount of the ordered items.

If it hasn’t been shipped, please contact us in the best possible delays to let us about the changes you want:

Send email to contact@99japan.com

If an item arrives damaged please do not consume or throw away the products, but take photos of the damaged parts and contact us immediately to see if we can help!