Delivery

How long does shipping take?

EMS (Express) usually takes around 2-6 business days.

Airmail and International ePacket (Standard) usually take around 6-9 business days.

SAL can take 2-4 weeks.

We process orders within 72 hours from receipt of your payment. Payments received after Friday will be shipped on the following Monday or Tuesday Japan time. Please keep in mind that Japanese holidays differ from Western holidays so there can be additional delays.

How much does the Shipping cost?


EMS (International Express Mail)

EMS is the equivalent of services such as UPS or FedEx. It is the fastest and safest delivery method from Japan.

  • International delivery 2-6 days after shipping
  • Online tracking
  • Insurance on all packages

Prices for North America :

0-500g : $19.50

500g-1kg : $28

1-2kgs : $43

Prices for Europe:

0-500g : $21

500g-1kg : $30.5

1-2kgs : $48

Prices for Asia:

0-500g : $13.5

500g-1kg : $20

1-2kg : $31.5

Prices for Oceania:

0-500g : $19.50

500g-1kg : $28

1-2kgs : $43

Prices for South America:

0-500g : $23

500g-1kg : $39.5

1-2kg : $70


Full prices sheet available here

International Epacket

The International Epacket is a good alternative to EMS (International Express Mail) for small packages under 2kgs, it’s cheaper and sent via airmail so usually within 1 week. For most of the countries, a tracking service is available. If your order weight less than 2 kgs you will be eligible to checkout using International Epacket.

  • Via Airmail within 1 week
  • Max 2kgs
  • Registered and tracked
     

Prices for North America :

0-500g : $5.5

500g-1kg : $19

1-2kgs : $29.5

Prices for Europe:

0-500g : $5.5

500g-1kg : $19

1-2kgs : $29.5

Prices for Asia:

0-500g : $9.5

500g-1kg : $14.5

1-2kg : $22.5

Prices for Oceania:

0-500g : $5.5

500g-1kg : $19

1-2kgs : $29.5

Prices for South America:

0-500g : $6

500g-1kg : $25

1-2kg : $39

 

Full prices sheet available here

Airmail

Airmail is the cost-effective solution for packages, it is sent by air and arrive within 1 week. The package does not have tracking and is not insured so we do not recommend this type of shipment for valuables goods because there is no compensation in case of loss or damage. If your order is over 2kg, we will ship it in several packages (except for heavy goods, or long dimension one).


  • International shipping within 1 week (sometimes more)
  • Tracking: no
  • Insurance: no

Prices for North America :

0-500g : $9.5

500g-1kg : $18

1-2kgs : $26.5

Prices for Europe:

0-500g : $9.5

500g-1kg : $18

1-2kgs : $26.5

Prices for Asia:

0-500g : $7.5

500g-1kg : $14

1-2kg : $20.5

Prices for Oceania:

0-500g : $9.5

500g-1kg : $18

1-2kgs : $26.5

Prices for South America:

0-500g : $12

500g-1kg : $23.5

1-2kg : $35

Economy Air [SAL]

Economy SAL is the most economical airmail for packages, it is also the longest one. The package does not have tracking and is not insured so we do not recommend this type of shipment for valuables goods, because there is no compensation in case of loss or damage. If your order is over 2kg, we will ship it in several packages (except for heavy goods, or long dimension one).

  • International shipping in 1 to 3 weeks after sending (sometimes more)

  • Tracking: no

  • Insurance: no

Prices for North America :

0-500g : $6

500g-1kg : $10.5

1-2kgs : $20

Prices for Europe:

0-500g : $6

500g-1kg : $10.5

1-2kgs : $20

Prices for Asia:

0-500g : $5

500g-1kg : $8.5

1-2kg : $16.5

Prices for Oceania:

0-500g : $6

500g-1kg : $10.5

1-2kgs : $20

Prices for South America:

0-500g : $6.5

500g-1kg : $12.5

1-2kg : $24


Our shipping rates are the same as Japan Post rates. Packaging and handling are free. To reduce costs, we advise you to group your items in one order. We can not group two distinct orders, and you will pay the postage for both.

All prices are available here

Has my order shipped yet?

You will receive a notification via email on the day your order ships. If you didn’t receive our email please feel free to reach out via our chat or our facebook page or via email: contact@99japan.com

Where is my order?

If you choose EMS, you will be able to know at all times where is your order. If you choose Economy Air [SAL] - Small Packages please be patient, the order can take up to 3-6 weeks depending on the efficiency of the transport companies (Japan mail + local mail contractor). We recommend you purchase tracking for your order if you want to know where your order is at all times. Please choose Registered Mail or EMS for tracking.